Shipping policy

Shipping Policy – Fizzaroo™

Thank you for shopping with Fizzaroo™. This Shipping Policy outlines how shipping works, including processing times, delivery estimates, costs, tracking, and what to do if issues arise.

1) Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

During peak periods (such as promotions, holidays, or product launches), processing times may be slightly longer.

Once your order is processed, you will receive:

  • An order confirmation email
  • A shipping confirmation email with tracking details (if available)

2) Shipping Destinations

We currently ship to the locations available at checkout.

If your country or region is not listed, it means we may not be able to ship there at this time.

3) Estimated Delivery Times

Delivery times are estimates and begin after your order has been processed.

Typical delivery timeframes:

  • Standard Shipping: 7–12 business days
  • Express Shipping (if available): 5–10 business days

Please note that delivery times may vary depending on:

  • Destination
  • Customs processing
  • Carrier delays
  • Weather conditions or other unforeseen circumstances

4) Shipping Rates & Fees

Shipping costs (if applicable) are calculated and displayed at checkout before payment.

We may occasionally offer promotions such as free shipping, which will be clearly indicated at checkout.

5) Tracking Your Order

If tracking is available:

  • You will receive a tracking number via email after your order is dispatched
  • Tracking updates may take 24–72 hours to appear after the carrier receives the package

If you do not receive tracking information:

  • Please check your spam/junk folder
  • Or contact us for assistance

6) Customs, Duties & Taxes

For international orders:

  • Customs duties, import taxes, or additional fees may be charged by your local authorities
  • These charges are not included in the product or shipping price unless stated otherwise
  • The customer is responsible for any applicable customs fees

Please note that customs procedures may cause delays beyond our control.

7) Incorrect Address / Undeliverable Packages

Please ensure your shipping address is correct at checkout.

If an order is returned due to:

  • Incorrect or incomplete address
  • Failure to collect the package
  • Refusal of delivery

We may (at our discretion):

  • Reship the order (additional shipping fees may apply), or
  • Issue a refund minus shipping/handling costs (where permitted by law)

8) Lost, Delayed, or Missing Packages

If your order appears delayed or lost:

  • Check your tracking link (if provided)
  • Allow 48–72 hours for tracking updates
  • Contact us with your order number and tracking details

If the carrier confirms the package is lost, we will offer:

  • A replacement, or
  • A refund, depending on stock availability and investigation results

9) Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

Include clear photos of:

  • The damaged item(s)
  • The packaging
  • The shipping label

We will review your case and offer a replacement, exchange, or refund when appropriate.

10) Split Shipments

If you order multiple items, they may be shipped separately depending on availability and fulfillment locations.

If this happens, you will receive separate tracking details (when available).

11) Contact Us

If you have any questions about shipping, feel free to contact us:

 contact@wellhm.com